Legal document
Refund Policy
Last updated: July 13, 2026
POLBOT is immediately downloadable digital content (software with a license key). This policy explains
when you can get a refund and how to request it. We want the purchase to be fair: if the software does not work
due to our fault, we refund you.
01Right of withdrawal and its waiver
As an EU consumer you have a 14-day right of withdrawal. However, since this is digital content supplied
immediately, the law allows that right to lapse once the download begins with your express consent.
At the time of purchase we ask you to expressly agree that performance (access to the download and the
license key) begins immediately and that, therefore, you waive your right of withdrawal once the software
is downloaded. If you do not agree, the download is not enabled.
02When we DO refund
Regardless of the above, we refund you in full if:
- The software does not work due to a defect attributable to us and we fail to fix it within a reasonable time after you report it.
- You could not download or activate your license due to a fault on our side.
- You were charged twice or by mistake.
For these cases you have 14 days from purchase to request it. Before refunding we will try to help you get
it working: most issues are resolved with support.
03When we do NOT refund
Lack of profit does not entitle you to a refund. POLBOT is a tool and does not guarantee profits.
We do not refund for trading results, for losses when trading real, or for decisions made using the software.
Always start in simulation (paper) mode.
- Financial losses when trading, inherent to market risk.
- Change of mind after downloading and activating the software.
- Incompatibility from not meeting the described requirements, when support has offered a reasonable solution.
- Legal restrictions in your jurisdiction regarding third-party platforms, which it is your responsibility to verify.
04How to request a refund
- Email contacto@polbot.app from your purchase email.
- Include your license key and describe the problem.
- We will reply and try to resolve it; if a refund applies, we process it.
Approved refunds are returned to the same payment method via Stripe, usually within a few business days
depending on your bank.
05Contact
contacto@polbot.app